The Retail Week team discuss the biggest stories over the past seven days, including a look at the legacy left after Pennycook’s reign at Co-op.
Richard Pennycook – winner of The Clarity Retail Leader of the Year award – brought the Co-op out of crisis and on to the road to recovery.
Co-op chief exec Richard Pennycook spoke to Retail Week last March as he was crowned Clarity Retail Leader of the Year at the Retail Week Awards with Oracle 2016.
After almost five years in charge of the Co-op’s food business, Steve Murrells has been named as Richard Pennycook’s successor as group chief executive.
“The customer is no longer king. The customer is now master of the universe.”
2019-04-01T05:00:00ZPromotional research for Google
A leadership strategy and KPIs with data and customer experience at their heart will be central to sustained long-term growth, a report from Retail Week reveals.
“If you’re selling stuff, you’re knackered, frankly.” Not so long ago, those words might have got backs up at Retail Week Live. But not anymore.