Lindsay Clarke
- Analysis
Analysis: The battle over deliveries gets personal
Personalisation is key in the delivery war as multichannel retailers take a more personal approach. Lindsay Clarke investigates.
- Analysis
Analysis: Retailers link up customer services across channels
Do shoppers receive the same customer service when they buy online as in-store? Retail Week examines how retailers are unifying customer services across channels.
- Analysis
Analysis: How Tesco and Otto are using data to forecast demand
Predictive analytics sounds futuristic, but some retailers are already crunching the numbers to improve efficiency. Lindsay Clarke charts what Tesco and German retailer Otto are doing.