All American Express articles – Page 2
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Retail VoiceLuxury consumers are changing – here’s what you need to know
The past 18 months have seen a transformation of behaviour, with buying online increasingly becoming the norm.
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Retail VoiceWhy retailers must be switched on to online payment rules in 2021
Retailers must be aware of strict new anti-fraud measures to ensure online transactions run smoothly, says Judy Nguyen, vice-president of network product development and management at American Express.
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AnalysisAnalysis: Seven consumer trends for 2021 that retailers need to know
The coronavirus crisis has had a profound effect on every area of retail and consumer behaviour, turbo-charging some trends and creating some completely new behaviours. Looking ahead to 2021, Retail Week considers some of the trends that may emerge.
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NewsRetail Week Awards 2021 shortlist revealed
Retail Week has unveiled its shortlist for the Retail Week Awards 2021.
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DataData: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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AnalysisThe Big Question: What should be done to kick-start the retail economy?
Shops are reopening but it’s still anything bar business as normal in town centres and other retail destinations. Industry experts share their views on how to encourage an enthusiastic resumption of retail therapy among consumers.
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NewsRetail Week Awards 2020: The winners
Tesco boss Dave Lewis and Ocado chief executive Tim Steiner were among the winners of the Retail Week Awards 2020 sponsored by Salesforce.
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AnalysisAnalysis: Is payment the next big retail differentiator?
With the launch last week of new payments service Laybuy in the UK market, Retail Week looks at whether ‘buy now, pay later’ will be the next big thing in retail.
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NewsRetail Week Awards 2019: The winners
Richer Sounds founder Julian Richer and Primark boss Paul Marchant were among the big winners at the Retail Week Awards 2019 sponsored by Salesforce.
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AnalysisRetail Week awards 2019: Aldi’s own-brand range storms sector
The competitive baby and toddler market has seen a shake up recently with Aldi’s Mamia brand proving a fierce leader against rivals
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AnalysisAnalysis: 12 Christmas predictions
The golden quarter is the most important trading period for retailers, but what will the festive season bring this year? Here are 12 Christmas trading predictions based on PwC consumer research.
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NewsRetail Week Awards 2019 shortlist revealed
The best of retail will be celebrated at the Retail Week Awards 2019 sponsored by Salesforce.
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NewsRetail Week Awards 2018: The winners
The best retailers are seizing opportunity in a rapidly changing landscape. From established names to rising stars, the Retail Week Awards sponsored by Salesforce celebrate the industry’s trailblazers.
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OpinionOpinion: New thinking needed for healthy high streets
You don’t need me to tell you that the outlook for 2018 remains pretty grim with many retailers struggling to keep their heads above water.
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NewsUK Government bans credit and debit card surcharges
Retailers will no longer be allowed to charge customers extra for paying by debit or credit card as of next year.
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AnalysisHow can retailers give consumers what they want?
American Express reveal why personalised messaging is key to ensuring high levels of customer retention.
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AnalysisDiscount days and how best to prepare for them
A new white paper from Retail Week, in association with ChannelAdvisor, reveals the need-to-know information about discount days.
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AnalysisBurberry hires chief information officer and chief people officer
Burberry has hired Walmart’s Fumbi Chima to the role of chief information officer and Leanne Wood as chief people and corporate affairs officer.
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AnalysisAt a glance: How Apple Pay works and the retailers that will accept it
Apple Pay will launch in the UK in July and will be in use at retailers including Boots and Lidl. Here is how it works and where it will be available.
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NewsGoogle unveils Android Pay as it takes on Apple in mobile payments battle
Google has unveiled Android Pay as it seeks to reinvent its mobile payments efforts following the successful launch of Apple Pay.
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