How retailers are shifting their AI focus in-store

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Today, increasing numbers of retailers are implementing AI on the shop floor. Retail Week considers the impact of in-store AI on customers and employees alike and asks whether it is, in fact, the best way forward. 

While many retailers use AI as chatbot customer assistants, warehouses and logistics automation, or for agile demand forecasting, more retailers are implementing AI tech in-store. Retail Week considers if more retailers should be exploring AI in bricks-and-mortar sites.


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