Having been manager of the Phase Eight store at Lakeside for almost a year, I thought it was time to review the way we work as a team. To provide staff with extra motivation, I have devised and implemented my own incentive scheme – the Best Employee Award.

Our eight part-time workers have been given total responsibility for the outcome. Each team member will vote on who they believe is the best employee and explain why. The voting form is divided into three categories – customer service, teamwork and “going the extra mile for the company” – so each staff member can provide examples of their peer’s excellence. I know it is going to be really tough choosing the winner.

On May 25, we’re heading to a restaurant on The Boardwalk at Lakeside for the store’s first birthday dinner, where I will reveal the winner. They will receive a make-up set, designer make-up bag and a Lakeside gift card. And, to highlight their accomplishment, the winner will also be presented with a framed Certificate of Outstanding Performance, which will be displayed in store for all our customers to view.

So far, my team have been very responsive to the scheme and are all looking forward to the results. It should provide both the staff and myself with key learnings from the past year. It will also highlight experiences that we can all draw from and translate into our day-to-day work. I am a firm believer in feedback as a valuable tool for progress at work.

Store manager’s diary by Sameh Trad, Phase Eight, Lakeside, Essex.

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