What’s new for 2022? Tesco, Primark and Kingfisher bosses predict the year ahead

Crystal ball

After almost two years of upheaval sparked by the coronavirus crisis, what comes next for retail? From climate change to customer service, purpose to personalisation, bosses of some of Britain’s biggest retailers predict the trends and themes that will dominate 2022.

From climate change to customer service, purpose to personalisation, bosses of some of Britain’s biggest retailers predict the trends and themes that will dominate 2022. 

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