Mark Pettit
OpinionBlog: Improving convenience enhances the customer journey
Hermes’ Mark Pettit explains the how the company’s new service will help shoppers fit home delivery into their increasingly hectic lifestyles.
OpinionBlog: Hermes research shows UK consumers will be purchasing on Halloween
New research from Hermes reveals what consumers around the country have planned for this Halloween.
OpinionBlog: 5,000 myHermes parcel shops around the country and counting
Mark Pettit, Hermes sales and marketing director, explains the benefits of its national network of parcel shops to support retailer fulfilment.
OpinionBlog: Delivery firms must offer more options for UK workers
As offices crack down on work-time shopping deliveries, retailers and delivery companies need to offer more choice to consumers, says Mark Pettit.
OpinionBlog: Helping sports retailers achieve their supply chain goals
As the end of the football season approaches, sports retailers already need to consider their supply chains ready for next season.
OpinionBlog: Thorntons gears up for online Easter egg rush
Easter is one of the busiest times of year for retailers - not least for Thorntons, which will sell more than a quarter of a million eggs online.
OpinionBlog: How to service the needs of the multichannel customer
Retailers need to develop their customer service across channels and respond to customers’ every changing needs, says Mark Pettit of Hermes.
OpinionBlog: A new year full of promise – UK retailers going the extra mile
As retailers look to the New Year, Hermes’ Mark Pettit outlines how the company plans to support retailers by investing in innovation.
OpinionBlog: The strange places people do their online Christmas shopping
Research from Hermes shows some of the interesting and unusual places consumers choose to use their smart devices to shop online this Christmas, as Mark Pettit explains.
OpinionBlog: Research shows UK customers taking the lead in online spending
New research from Hermes points to an exciting future for the UK’s online retailers as UK shoppers spend online with improved delivery, Mark Pettit explains.