Retail Week
Lord Kirkham
Lord Kirkham is chairman of DFS.
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Go beyond the spin to focus on products and service
April 13 2012
Grabbing people’s attention is the first step, keeping them buying is the next, says Lord Kirkham. -
Key to success is making friends
22-Feb-2012
Lord Kirkham is the founder of DFS and sold the business in 2010. He has over 40 years experience in retail. -
Tough times in retailing create opportunities
November 25 2011
The pressure is on, but when the going gets tough the tough get going, says Lord Kirkham. -
Invest in people and get a dog
July 22 2011
As the demise of the News of the World shows, nothing is forever, says Lord Kirkham -
No secret to making the Rich List
May 20 2011
Hard work and a good idea mark out the retailers who make the Rich List, says Lord Kirkham -
Standing in the customers’ shoes
March 18 2011
The importance of building consumer confidence is now crystal clear, says Lord Kirkham -
A man of the people
November 19 2010
You can’t treat people in the same way as you would products, says Lord Kirkham -
A laughing matter
September 17, 2010
Laughter can solve pretty much anything both in business and in life, says Lord Kirkham -
A lesson in teamwork
July 23, 2010
England’s failure shows why working and training together is key to success, says Lord Kirkham -
Who said anything about retiring?
May 28, 2010
Selling DFS might have been a surprise, but there’s plenty more to do yet, says Lord Kirkham -
Green shoots have many sources
March 19, 2010
Word is the recession is over - and it’s not coming from stats, but consumers, says Lord Kirkham -
A nation of wimps led by chimps
January 22, 2010
Management of the snow chaos is a damning indictment of the UK’s mindset. -
Did sense get lost in the post?
November 6, 2009
The postal strike is a classic example of the demise of common sense. -
The day the zombies took over
September 18, 2009
As a boy in my South Yorkshire mining village, often on Saturday mornings I went to the picture house and watched a black and white film. -
Happiness is...
July 31, 2009
Celebrating 40 years of DFS, Lord Kirkham says doing what you love means more than money -
An ode to old-fashioned values
June 12, 2009
The UK has lost sight of the standards that underpin good service, says Lord Kirkham -
My word is my bond
April 24, 2009
Renegotiating deals after signing them is not the way to deal with recession, says Lord Kirkham -
A guide to banishing Pestonitis
13-Mar-2009
Despite the media’s obsession with doom and gloom, there is still plenty to feel optimistic about -
BAA could learn from grocers
10-Apr-2008
If the supermarkets can open new stores on time and working perfectly, what happened at T5? -
Retail credit is still solid as a rock
4-Oct-2007
Despite the Northern Rock crisis, consumers must believe they can trust buy now, pay later
