Lord Kirkham is founder of DFS and Iceland investor.
Car manufacturers and sellers have perfected a level of customer service and innovation that all retailers should strive for.
The general election result proved that it is right to follow your gut feeling, even if it contradicts expert opinion.
With the general election fast approaching, retailers must remember that it would be a disaster for the sector if Labour were victorious.
With the year-end approaching, there are plenty of lessons for retailers to learn from this year’s standout news headlines.
We retailers are in the happiness business. We want our customers to be happy so they will keep coming back, and need our staff to be happy because there is no bigger turn-off than a miserable face.
If we are to punch at or above our weight in the world, grow our businesses and enhance our lifestyles, we need good salespeople.
The tendency to over-complicate retailing is holding it back, says Lord Kirkham
When I heard the words ‘Tesco’ and ‘pornography’ mentioned at the start of an important House of Lords debate, you can imagine my ears did a bit of up-pricking.
Previously my political comment has been restricted to the odd jibe at “who ate all the pies” Prescott, Mr Nasty Piece-of-Work Gordon, my coalition colleagues Wishy-Washy and Flip-Floppy Nick.
I bought shares in Sainsbury’s, Next and Marks & Spencer last month, tangibly supporting my conviction.
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