Liz Morrell
Contact Info
Liz Morrell
Special Correspondent
- Tel: +44 (0)1454 415509
- E-mail: liz.morrell@emap.com
Recent stories
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Improving customer service
Ensuring top-rate customer service can be a challenge at the best of times, but it’s doubly difficult in the new year post-Sales lull. Liz Morrell looks at how to solve the problem.
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School leavers should be a priority too
Retailers prioritise graduate recruitment over school leavers, but at what cost? By Liz Morrell
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A local shop for local people
Localising the product mix can enable retailers to tap into customers’ particular sense of taste, but how can this be achieved with economies of scale and profit in mind? Liz Morrell reports.
- The multichannel shopper
- Being in the know
- Cleaning up
- Security technology: A full arsenal of deterrents
- Stamping out online fraud
- Ready, steady... Sale!
- The rise of the super store manager
