Ben Cooper
AnalysisPersonalisation: Is data your next decision-maker?
Personalisation has become the top priority for retailers and etailers, but as Ben Cooper reports, it’s a complex business to get it right behind the scenes.
AnalysisAI in action: The transformation of retail
The opportunities presented by artificial intelligence are potentially transformative. And far from it being a technology of tomorrow, many retailers are already exploiting it.
AnalysisAnalysis: Why retailers should be engaging the ageing
The population may be living longer than ever before, but retailers are not doing enough to capture the spending power, or the interests, of their older customers.
AnalysisAnalysis: The rise of the multi-brand store
Retailers are under pressure to make maximum use of their real-estate portfolios and, as Ben Cooper reports, the multi-fascia store could be the answer.
NewsZalando pilots geolocation delivery service
Zalando is trialling a fulfilment service that uses geolocation to deliver online orders to shoppers via cycle couriers wherever they are, Retail Week can reveal.
AnalysisThe technology shaking up the supply chain
In the first of a new series examining how to get ready for tomorrow’s supply chain, Ben Cooper investigates the supply chain disruptors keeping retailers on their toes.
AnalysisScrewfix customer experience leads the way
Screwfix won over its customers – and the Retail Week Awards judges – with the Teleperformance Customer Experience Initiative of the Year.
AnalysisShop Direct: Blazing a trail in pureplay etail
The OC&C Pureplay Etailer of the Year winner has moved with the times to become a case study in ecommerce excellence.
AnalysisDixons Carphone wins with pioneering digital stores
The Cognizant Digital Pioneer of the Year has won this award by being outstanding in a category that by definition requires absolute excellence.
AnalysisGo Outdoors value range is best own-brand product
Own-Brand Range or Product of the Year was won by Go Outdoors for its OEX line of affordable tents, sleeping bags, clothes and accessories.
AnalysisHalfords’ ex-offenders scheme is CSR at its best
The Audit Partnership CSR Initiative of the Year prize was handed to Halfords for its category-busting initiative to give released prisoners a second chance.
AnalysisJohn Bell & Croyden’s: Store design at its best
The Realys New Store of the Year winner, pharmacist John Bell & Croyden, turned a tired outlet in London’s West End into a property that reflects its royal credentials.
AnalysisTop employer: Schuh make sure great staff stay
The Deloitte Employer of the Year is Schuh, on account of the footwear chain’s dedication to staff wellbeing at a time of significant growth.
AnalysisAnalysis: The retailers putting fitness first
A health-conscious public is driving a new wave of activewear stores, fresh food cafes and spaces dedicated to fitness. Ben Cooper investigates.
AnalysisArgos, Boohoo and Zalando rewrite the delivery rules
Retailers including Sainsbury’s Argos, Boohoo and Zalando give their take on the future of ecommerce logistics at MetaPack’s Delivery Conference.
NewsRetail Week Awards: A look back at 2016 winner Holland & Barrett
As the shortlist for the Retail Week Awards 2017 is unveiled, we look back at 2016’s winners. Today, Holland & Barrett - Speciality Retailer of the Year.
NewsRetail Week Awards: A look back at 2016's best marketing campaign
As the shortlist for the Retail Week Awards 2017 is unveiled, we look back at 2016’s winners. First up, Marketing Campaign of the Year - Sainsbury’s Christmas ad.
AnalysisWhat are the new innovations in ecomm fulfilment?
From one-button orders to next-gen lockers, retailers are upping their game when it comes to fast, efficient and convenient fulfilment.
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How can retailers generate revenue from Snapchat?
Ahead of Snapchat’s UK boss Claire Valoti’s keynote at Retail Week Live 2017, we look at the ecommerce potential of the social platform.
AnalysisAnalysis: China – the secrets to retail success in cracking the market
China is a tempting growth proposition for many retailers, but they need to take a very savvy approach when it comes to expanding there.