All articles by Andrew Livingston
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OpinionOpinion: Easy for staff means great for the customer
When Gordon Ramsay turns around a restaurant in his shows, the problem often stems from the menu being too confused and complicated.
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OpinionOpinion: Service never sleeps in the age of social media
Speedy responses on social media shouldn’t be confused with fixing the issues, argues Screwfix chief executive Andrew Livingston.
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OpinionOpinion: Screwfix’s Andrew Livingston – ‘product vitality’ must be priority
I’ve survived my annual health check. Yet with the sheer volume of data coming back, I found myself unsure about the actual state of my health.
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OpinionComment: With mobile, the future of retail is in our hands
Mobile traffic has now surpassed desktop for many retailers and it will continue to grow at an increasing rate.