Kate Walsh
- Opinion
Opinion: Customer experience is not just for Christmas
A successful experience is one that requires no explanation; the customer will put the pieces together and smile when they see a nod to it.
- Opinion
Will Halfords and Homebase set a trend of more women running retailers?
Halfords and Homebase have both just appointed female bosses. Kate Walsh hopes that in future such hirings will be ‘no big deal’.
- Opinion
Comment: Retailers must refocus on what makes them great
British retailers should stop focusing on rivals at home and abroad and focus on ensuring they understand their own customers.