All Zendesk articles
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InterviewChatbots: Lush global customer care manager on using AI to manage Black Friday discourse
Speaking in May at the Zendesk showcase in London, Naomi Rankin, global customer care manager at Lush spoke with Retail Week about how it’s bringing its ethos to the rollout of AI tools on its platform through its partnership with the customer support platform.
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AnalysisSix major predictions for the next decade of retail
With the rapid development of Generative AI and AI more generally, everyone in the sector wants to know what it will mean for retail
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InterviewQ&A: Zendesk CEO and CTO on cyber attacks and what AI means for retail
Zendesk is one of the world’s leading customer service platforms, currently wielded by major UK retailers including Tesco, Next and Lush.
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AnalysisChatbots are now dominant. To make them better, get your data in order
Two years ago next week, OpenAI launched GPT-4. As the AI hype cycle ebbs and flows, it is easy to forget that this felt like a massive step forward in generative AI capabilities
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NewsNumber of retail employees using unapproved generative AI at work skyrockets
The number of retail employees using generative AI at work that’s unapproved or unprovided by their employer has soared year on year.
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DataData: Sosandar and Superdrug smash ecommerce growth – find out how
The UK retailers winning at ecommerce, with the highest online sales growth for FY22, have been revealed in a new Retail Week report
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DataRanking: Meet the UK’s top 30 ecommerce retailers
Asda, Next, Amazon and Screwfix have been named among the UK’s biggest ecommerce power players in a new report out today. Discover who they are and explore their winning strategies for sustainable growth
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AnalysisFashion and beauty retailers will be most resilient this Christmas
Fashion and health and beauty will be the only two sectors to record both value and volume sales increases this golden quarter, Retail Week’s new report reveals
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AnalysisNew data shows Sosandar, Loaf and Beauty Pie smashed FY21 ecommerce growth
An additional ranking compiled by analysts in Retail Week’s latest report reveals the UK retailers that achieved the highest online sales growth for FY2021 – and features some surprising names
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Retail VoiceWhy AI is the ultimate colleague
With excellent customer experience now the formula for retail success, Zendesk’s Eric Jorgensen discusses why AI could be the ultimate colleague in delivering this.
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DataRanking: Meet the 30 UK retailers forecast to dominate ecommerce
A new report draws on exclusive Retail Week analyst data to rank the country’s most successful ecommerce retailers by FY2022 predicted online sales. Discover who they are, how they’re winning and the strategies to follow their lead
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Retail VoiceConsumers are not in a forgiving mood this holiday season
Despite tough trading conditions, consumers have higher expectations for customer service than ever before. Zendesk’s Eric Jorgensen examines how smart retailers are preparing for the most challenging golden quarter in years
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Retail VoiceCan pop-up retail create permanent customers?
Are pop-up shops and concessions on the rise in 2022? Zendesk’s Celine Maher discusses the pros and cons of these temporary retail spaces and how they can be successfully executed.
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Retail Navigator AnalysisIn The Style (Overview)
In The Style (ITS) is an online fashion brand based on an influencer collaboration model. It champions female empowerment, inclusivity, body positivity and “real” beauty. The business was acquired by Baaj Capital in March 2023.
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Retail Navigator AnalysisMonsoon Accessorize (Strategy)
High-street retailer Monsoon Accessorize is forging ahead with a strategy to reinvigorate its business post a difficult period which resulted in a CVA in 2019.
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Retail VoiceCustomer service is no time for acronyms, emojis or gifs
Zendesk’s Daniel Bailey explains why retailers need to adopt an omnichannel approach to customer service in order to keep customers loyal.
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OpinionRetail Surgery: With so many online platforms available, how can I improve customer engagement?
With so many online platforms available, how can I improve customer engagement?