All Waterstones articles
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AnalysisSmiling through tiers: Retailers pin hopes on ‘busier December’ as lockdown lifts
On Thursday, health secretary Matt Hancock rose to his feet in the House of Commons to update MPs and the country about the end of national lockdown on December 2 and a return to the tiered system of restrictions.
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Analysis
Strategic report: Kingfisher and Hotel Chocolat among retailers reimagining CX for 2021
Five senior retail leaders – from Kingfisher, Hotel Chocolat, QVC, Waterstones and Seasalt – have revealed how the pandemic-fuelled rise in online shopping has sped up their digital strategies.
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Analysis
Research: Five leading retailers reveal their 2021 CX strategies
Leaders from Seasalt, Hotel Chocolat and more have revealed how, and where, they will be investing in customer experience to future proof their businesses for 2021 in Retail Week’s latest report.
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Data
Data: M&S to Monzo – the top 50 brands bossing customer experience
In the midst of the coronavirus pandemic, customer needs and behaviours have shifted rapidly in just a few months.
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Analysis
How to make stores safe post-lockdown – and not kill the shopping experience
Since the coronavirus pandemic, socially distanced shopping is a necessity. But how can stores operate safely without impinging on experience?
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Analysis
John Lewis, Superdry, Lush and Waterstones on trading in retail’s new normal
After three months of shuttered doors due to the coronavirus, English non-essential retail reopened to the public on Monday. Retail Week analyses the lessons to be learnt from the first days of trading.
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News
Waterstones books profits uplift as sales rise
Waterstones has recorded a rise in its full-year profits as sales rose, but the retailer said the lack of a ‘significant’ bestseller hampered potentially higher growth.
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News
Waterstones posts flat Christmas after ‘nerve-wracking’ peak period
Waterstones registered flat – although better than expected – Christmas sales, chief executive James Daunt has told Retail Week.
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Opinion
Opinion: Time to take a leaf out of Waterstones’ book
It seems a long time ago – some people won’t even remember it – that Amazon was simply an online bookseller.
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Analysis
Analysis: Waterstones boss begins new chapter at Barnes & Noble
Waterstones’ owner Elliott Advisors has acquired America’s biggest bookstore Barnes Noble and made James Daunt boss of both. Retail Week looks at how he plans to make a success of the US institution.
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News
Waterstones owner joins race for Majestic Wine
Elliott Advisors – the investment company that owns Waterstones and most recently acquired Barnes Noble – has made a bid for Majestic Wine.
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Cartoon
Retail cartoon: James Daunt's American tale
Patrick Blower’s take on Waterstones chief executive James Daunt also becoming boss at US bookseller Barnes Noble.
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News
Barnes & Noble snapped up by Waterstones owner
Barnes Noble has been acquired by Waterstones’ parent company Elliott Advisors in an all-cash deal.
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News
Waterstones staff demand ‘real living wage’
Staff at bookseller Waterstones have launched a petition calling for payment of a ‘real’ living wage.
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Photo gallery
Store Gallery: The best Christmas window displays
Although Christmas has lost its shine for many retailers this year, shop windows have kept their sparkle. Here are some of the high street highlights.
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Analysis
Analysis: How would retail look if Amazon didn't exist?
So ingrained in the shopper psyche has the US etail titan become over the past 25 years, it’s almost impossible to remember life before Amazon.
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News
Waterstones buys Foyles in fightback against Amazon
Waterstones has acquired Foyles bookshops from the founding family for an undisclosed sum.
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Video
The Retail Week: A new chapter for bookshops?
This week, the team discuss the sale of Waterstones – and look at why bookshops are thriving in a digital world.
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News
Waterstones sold to private equity house Elliott Advisors
Waterstones has been sold for an undisclosed sum to funds managed by Elliott Advisors UK.
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News
Retail diary: Is Iceland plucky, or clucking mad?
Plucky Iceland pipes up again, Waterstones turns the page on the patriarchy and Debenhams gets the royal stamp of approval.
