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‘UK’s economic underperformance matters for all in retail’- ‘How to recover cost inflation while continuing to offer value to customers’
- ‘Supermarkets aren’t to blame for product shortages, but it’s time to pause for thought’
- ‘From automation to home working, Sainsbury’s changes highlight forces shaping retail’
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- ‘Can you be sure that AI will capture who you are and what customers like about you?’
- Virtual try-on and fewer returns: How retailers are using AR to elevate the customer experience
- Ranking: Meet the 30 UK retailers forecast to dominate ecommerce
- As Ocado banks on international tech success, is this as good as it gets at home?
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- Store gallery: John Lewis pilots ‘shopping by senses’ and localisation in new-look branch
- Store gallery: Inside Heaven by Marc Jacobs’ first store outside LA
- Is Sephora’s first UK store in nearly two decades worth the wait?
- Exclusive: Dwindling retail space under pressure as new development hits 20-year low
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Video: Debenhams' Cristofoli - ‘Anonymous’ consumers demanding better service
The growth of “digital anonymity” is presenting a whole new set of customer services challenges to retailers, according to Debenhams’ marketing director.
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