Analysis: How can retail respond to ‘The Great Resignation’?


As retail and hospitality get back to business, something seems to be missing – staff. Dubbed ‘The Great Resignation’ in the US, the UK is also being hit by workers who have had time to take stock over the pandemic and, in many cases, decided to change path. 

It’s always a worry when something gets a name. Interviewed by Bloomberg Businessweek, Prof Anthony Klotz of Texas A&M University was the first to coin the term ‘The Great Resignation’, after 4 million people quit their jobs in the US in April, according to the US Labor Department.

It was the biggest spike in resignations on record, with 650,000 of those who resigned working in retail.

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