Consumers intend to permanently change their shopping behaviour, including purchasing more online, because of the Covid-19 pandemic.
The shift is likely to generate an additional £4.5bn in UK online sales this year, according to a study by Alvarez & Marsal and Retail Economics.
The research also found that 69% of consumers have been unimpressed by the government’s response to the emergency, ”driving risk-aversion towards physical retail”.
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