All Suppliers articles
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InterviewPost-purchase: How John Lewis improves customer satisfaction with Parcel Lab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.
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NewsMarks & Spencer rolls out AI tools to support animal welfare on dairy farms
M&S has become the first retailer to roll out AI-powered welfare monitoring tools across its entire Milk Pool, made up of 46 UK dairy farms.
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AnalysisWhat lessons can retail learn from 2026’s heatwave summer?
If this summer of endless heatwaves and drought is a prelude to the future of the UK climate, what lessons can retailers learn to be ready for next year and beyond?