Serve yourself: Could checkout staff become obsolete?

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Self-checkouts have become commonplace across the grocery sector – but as other sectors jump on the bandwagon, could it soon become the status quo?

Walking down London’s Oxford Street, a new trend has begun to form - shoppers are no longer subject to lengthy checkout queues, but instead have to contend with a self-checkout kiosk.

Self-checkouts are now the norm as supermarkets and retailers from Tesco to Sainsbury’s to Amazon have even begun experimenting with more advanced just-walk-out technology.

Other sectors, such as fashion, general merchandise and homewares, are a few steps behind, however - and have just begun trialling such checkouts in stores.


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