General merchandise

The latest news, analysis, data and video on general merchandise retailing including Argos, Poundland and Wilko.

Our top read on general merchandise



Strategic report: Five ways to turn your staff into customer champions

2021-04-19T06:00:00+01:00Promotional research for

Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.


Explore: General merchandise



Can John Lewis make a small-format department store work?


The retailer has announced plans to introduce a new store format, but is it what the UK high street really needs?

Christmas 2020 index


Five lessons from Christmas retailers must act on to nail peak 2021

2021-03-16T06:30:00+00:00Promotional research for

Christmas 2020 might have been unique, but it produced learnings that will be crucial for all retailers as they navigate a much-changed market. Here are five key lessons taken from Retail Week’s Christmas 2020: Learnings for the year ahead report that retailers need to act on now to nail peak ...

Online Christmas shopping


Data: The sectors that thrived online over Christmas – and what it means for 2021

2021-02-16T06:00:00+00:00Promotional research for

Online was undoubtedly the big winner of Christmas 2020. Retail Week’s latest report delves into which sectors benefited most from the shift to ecommerce and what that means for the year ahead.

Six groundbreaking ideas to revive the high street

Six groundbreaking ideas to revive the high street

As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets:

  • How high streets and stores can adapt to serve people’s needs throughout the day
  • Smart collaborations between retailers can help make high street shops "more energising"
  • Town centres should "create a brand around" what their USP is