News: General merchandise
Explore: General merchandise
Analysis
Mixing it up: How Hotel Chocolat and Joules are diversifying to drive growth
Diversification is a growing trend for retailers, from new product categories to new store formats and other customer propositions. But can adding more strings to your bow offer a route to long-term growth?
Analysis
Arrivals and departures – how WHSmith, Dixons and Monsoon see direction of travel retail
As restrictions ease across the world, Dixons, WHSmith and Monsoon are taking differing approaches to prepare for the return of travel
Analysis
Five ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
Six groundbreaking ideas to revive the high street
As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets:
- How high streets and stores can adapt to serve people’s needs throughout the day
- Smart collaborations between retailers can help make high street shops "more energising"
- Town centres should "create a brand around" what their USP is
