News: General merchandise
Explore: General merchandise
Analysis
Five ways to turn your staff into customer champions
Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.
Analysis
Can John Lewis make a small-format department store work?
The retailer has announced plans to introduce a new store format, but is it what the UK high street really needs?
Analysis
Five lessons from Christmas retailers must act on to nail peak 2021
Christmas 2020 might have been unique, but it produced learnings that will be crucial for all retailers as they navigate a much-changed market. Here are five key lessons taken from Retail Week’s Christmas 2020: Learnings for the year ahead report that retailers need to act on now to nail peak 2021.
Six groundbreaking ideas to revive the high street
As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets:
- How high streets and stores can adapt to serve people’s needs throughout the day
- Smart collaborations between retailers can help make high street shops "more energising"
- Town centres should "create a brand around" what their USP is
