General merchandise

The latest news, analysis, data and video on general merchandise retailing including Argos, Poundland and Wilko.

Our top read on general merchandise

Poundland Local convenience store in Kendray, Barnsley

Gallery

Store gallery: Inside Poundland’s new Local convenience format

2021-05-26T05:00:00+01:00By

Poundland has launched its first Poundland Local convenience store format as it ramps up plans to expand into smaller towns and neighbourhoods across the UK.

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Rabot Hotel 2

Analysis

Mixing it up: How Hotel Chocolat and Joules are diversifying to drive growth

2021-05-17T05:00:00+01:00By Nick Hughes

Diversification is a growing trend for retailers, from new product categories to new store formats and other customer propositions. But can adding more strings to your bow offer a route to long-term growth?

WHSmith airport concourse 2

Analysis

Arrivals and departures – how WHSmith, Dixons and Monsoon see direction of travel retail

2021-04-29T15:48:00+01:00By

As restrictions ease across the world, Dixons, WHSmith and Monsoon are taking differing approaches to prepare for the return of travel

Critzr-teaser-web

Analysis

Five ways to turn your staff into customer champions

2021-04-19T06:00:00+01:00Promotional research for

Retail Week’s Customer Champions report, produced in association with Critizr, outlines the crucial role of frontline staff in welcoming customers back to stores.

Six groundbreaking ideas to revive the high street

Six groundbreaking ideas to revive the high street

As non-essential shops reopen, Retail Week looks into what can be done to breathe new life into high streets:

  • How high streets and stores can adapt to serve people’s needs throughout the day
  • Smart collaborations between retailers can help make high street shops "more energising"
  • Town centres should "create a brand around" what their USP is
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