News: General merchandise
Explore: General merchandise
Analysis
Interview: WHSmith duo Cowling and Keir – why our travel division isn’t grounded
As WHSmith launches its one-stop-shop at Heathrow Terminal 2, chief executive Carl Cowling and managing director Toby Keir tell Retail Week why they believe the sky’s the limit for the travel division – despite tough times on the high street.
Photo gallery
Store gallery: WHSmith’s new ‘blended essentials’ Heathrow store
WHSmith’s latest travel retail concept, launched in Heathrow airport’s Terminal 2, features a mix of health and beauty, gifts, books and snacks to create a travel one-stop-shop.
Analysis
Storeworker 2.0: the new responsibilities for frontline staff
The role of store staff is changing. Covid, new shopping habits and fewer in-store roles have created a wealth of extra responsibilities for shopworkers. Retail Week looks into the skills needed for Storeworker 2.0.
How Nike, Unilever and Gymshark are building DTC empires – and the retail fightback
- Hear from bosses at Nike, Nespresso, Gymshark and Heinz on how and why they have bypassed legacy retail
- Learn how retailers can use data and great customer experience to work with DTC brands
- Gain insight into the most disrupted sectors including food, fitness, and health and beauty
- Adidas predicts 60% of its sales will be DTC by the end of this year
