Pets at Home: What will its world-beating pet care platform look like?


Source: Getty Images

Pets at Home this morning unveiled a set of record results, boasting a 6.6% jump in sales to £1.4bn and delivering an underlying profit before tax ahead of guidance 

What really set tails wagging was the announcement of its new medium-term strategy to launch “the world’s best pet care platform”, which promises to blend its myriad services on to one easily accessible platform.

But what will that look like in practice? And what is its implementation worth to the business? Retail Week spoke to Pets at Home chief executive Lyssa McGowan to find out. 

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few moments before your account is updated.