‘Tackling violence and abuse in retail must be one of the industry’s highest priorities’

Dickinson, Helen 2019

Even before Covid there was an epidemic of retail violence and abuse – one that had been getting progressively worse with each passing year.

By the start of 2020, there were over 450 incidents of violence and abuse every day, a 7% rise on the previous year. And like so many issues, the pandemic made the situation much worse.

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