It ain’t what you do, it’s the way that you do it – expectations of a modern retail leader
The role of the modern retail chief executive is changing – fast – and it is contributing to a shift at the top of leading companies, in some cases prompting the departure of leaders whose commercial prowess and acumen could barely be faulted.
While once the top and bottom lines and shareholder returns were often the be-all and end-all, today’s leaders are expected not just to deliver financial success, but to do that in ‘the right way’.
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