Fran Minogue: ‘2020 could be seen as the lost year – but look what we found’

Fran Minogue

A year ago almost to the day, I wrote an article exploring how retail chief executives were grappling with the challenges of Covid-19 and starting to plan for a post-pandemic world.

Some people are calling 2020 the lost year, but look what we found… greater empathy, community, purpose, engagement,  productivity and less bureaucracy, hierarchy and rules.

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