Data: 84% of retail staff say pandemic has damaged their mental health

Girl with head in hands under negative thought cloud

A new survey has found that the mental health of retail staff has been among the worst affected by occupation in the UK, with issues around burnout and financial pressures particularly prevalent.

In its Health of Retail report, Retail Trust said that retail employees’ mental wellbeing is “among the lowest of any occupational group in the UK”.

The report also found that people aged between 20 and 29 “fared the worst”, followed by those working in distribution and warehouses. 

Retail Trust’s data originates from a wellbeing assessment survey – an “internationally recognised” 14-question questionnaire completed by more than 1,295 retail staff between September 2020 and March 2021. 


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