All Parcel Lab articles
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Chart of the WeekChart of the Week: How long does it take to get a refund from an online fashion brand?
A new study tracking returns from 147 fashion brands found that it typically took just over a week to process a refund
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InterviewPost-purchase: How John Lewis improves customer satisfaction with ParcelLab
Post-purchase is the final touchpoint customers have with retailers on the buying journey, but for Mark Lawson, UK customer lead at Parcel Lab, he believes it’s the most emotional part of the shopping experience.