Liz Morrell
Contact info
- Tel:
- +44 (0)1454 415509
- Opinion
Blog: B&Q is missing a trick by axing its in-store DIY classes
B&Q is wrong to have axed its in-store DIY classes – they gave normal people like me the impetus to have a go.
- Analysis
Analysis: Regenerating town centres through retail creativity
Designer Wayne Hemingway hopes to revitalise the retail offer of town centres. Retail Week talks to Wayne creating community in retail.
- Analysis
Analysis: Adapting supply chains for international expansion
The logistics of moving products across the globe can mean profit growth is hard to come by. Liz Morrell examines how retailers are reducing inefficiencies in the supply chain as they expand internationally.
- Analysis
Analysis: The value of returns - what does it mean for your business?
Returns volumes are rocketing as online shopping grows. Liz Morrell finds out the best way for retailers to manage them - and how to resell returned goods.
- Analysis
Analysis: Retailers’ new Sales strategies to meet consumer demand
Promotional activity has altered over the past few years. Retailers push online discounts and break from traditional January Sales, so what’s the best tactic to pursue?
- Analysis
Analysis: Evaluating sourcing strategies
Retailers need to revisit their sourcing strategies constantly, juggling and rejigging the equations of supply, demand and delivery. Liz Morrell investigates which regions they currently favour.
- Analysis
Analysis: Retailers spread the word with in-store magazines
Despite the proliferation of online content, the in-store magazine has grown in stature and sophistication, providing customer reach and engagement.
- Analysis
Analysis: Exploring the challenges of retail acquisitions
Over the past year a number of acquisitions have been made by retailers. Liz Morrell explores the challenges of the deals and subsequent integration.
- Analysis
Analysis: How to use technology in stores
Bricks-and-mortar retailers are installing a raft of online technologies to showcase their complete ranges and prevent consumers buying elsewhere after testing products in-store.
- Analysis
Analysis: Are self-service checkouts fit for purpose?
Self-service checkouts are now common, but is the technology doing what it’s supposed to do?
- Analysis
Technology: The rise of interactive retailing
Retailers are increasingly enhancing the in-store experience through interactive technologies. Liz Morrell looks at what it takes to create a seamless customer journey.
- Analysis
Achieving a happy workforce
Achieving the status of ‘great employer’ demands balancing employee expectations, leadership development and financial incentives. Liz Morrell explores how retailers can get the mix right.
- Analysis
Oxford Summer School: Developing retail talent
For many years the Oxford Summer School has developed middle management retail talent. Now it is widening its remit to nurture the careers of fledgling managers too, Liz Morrell reports.
- Analysis
Retail Week Supply Chain Summit: Chain reactions
The importance of supply chain dynamics as a way to drive efficiency through the downturn and finding out how other retailers operate is more vital than ever. Liz Morrell talks to key speakers attending Retail Week’s Supply Chain summit in May.
- Analysis
The Cloud Retail Week Conference: Moving with the times
It might have been a difficult year for parts of the industry, but 2012’s The Cloud Retail Week Conference brought plenty of inspiration and insight. Rebecca Thomson and Liz Morrell report.
- Analysis
A safe passage to India
India is one of retail’s most attractive developing markets, but it’s also one of the most difficult to enter. Liz Morrell reports on how the doors are beginning to open.
- Analysis
Is your supply chain process fit for purpose?
Ensuring a supply chain suits today’s multichannel world is a complex process and one retailers are just at the beginning of. Liz Morrell reports.
- Analysis
Improving customer service
Ensuring top-rate customer service can be a challenge at the best of times, but it’s doubly difficult in the new year post-Sales lull. Liz Morrell looks at how to solve the problem.
- Analysis
School leavers should be a priority too
Retailers prioritise graduate recruitment over school leavers, but at what cost? By Liz Morrell
- Analysis
A local shop for local people
Localising the product mix can enable retailers to tap into customers’ particular sense of taste, but how can this be achieved with economies of scale and profit in mind? Liz Morrell reports.