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All Carphone Warehouse articles
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NewsDixons Carphone pumps £4m into training in customer service push
Dixons Carphone has launched a “state of the art” customer service training centre as it seeks to deliver its mission to “help everyone enjoy amazing technology”.
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News
Carphone Warehouse fined £29m for Geek Squad misselling
Carphone Warehouse has been hit with a £29.1m fine by the FCA for misselling Geek Squad, a mobile phone insurance product, between 2008 and 2015.
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Data
Online search ranking: Electricals
Updated quarterly, our online search rankings – in association with Pi Datametrics – chart the top 20 websites by product search terms.
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Analysis
Move of the week: Bickerstaffe quits Dixons Carphone
Alex Baldock has only briefly been at Dixons Carphone but there are already signs of the transformation to come under his leadership, not least in personnel.
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Analysis
Watch: Six of retail's best digital marketing campaigns
Retail Week shares inspiration from some of the best digital marketing campaigns across the sector.
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News
Carphone Warehouse fined £400,000 for data breach
Carphone Warehouse has been fined £400,000 by the Information Commissioner’s Office (ICO) after a data breach in 2015.
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News
Dixons' Harrison switches role to focus on Carphone
Dixons Carphone deputy chief executive Andrew Harrison has stepped down from his role and the group’s board to become chairman of its Carphone Warehouse business.
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News
Dixons Carphone retail director Smith quits to join DFS
Dixons Carphone retail director Nick Smith is exiting the retailer after 30 years to create the same role at sofa specialist DFS, Retail Week can reveal.
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Data
Data: The 20 most trusted retailers in the UK
In a fiercely competitive retail market, understanding consumers, creating loyalty and gaining their trust has arguably never been more important.
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Video
Watch: First look at the future of Carphone Warehouse
Carphone Warehouse managing director Jeremy Fennell lays out his plans for the phone specialist as the doors open to its latest store in Bromley.
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News
Breakfast briefing: Booths, pensions and more
Retail news round-up: Booths chief executive departs, pensions regulator warns compnies to plug pensions gap, and retailers launch careers scheme.
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News
Retailers slip down The Sunday Times Rich List
Retailers have tumbled down this year’s The Sunday Times Rich List as turbulent market conditions take a toll on personal fortunes.
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News
Breakfast briefing: Tesco, Ann Summers and more
Retail news round-up: Tesco-Booker deal may be threat and opportunity for Nisa, Ann Summers in Ireland reports loss and Carphone Warehouse in Ireland records pre-tax losses
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Analysis
Analysis: Tough times call for stores strategy rethink
2017 could be the year that retailers find themselves at a crossroads and have to decide what to do with their sprawling estates. But which way to turn? John Ryan reports.
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Analysis
How Dixons Carphone aims to make Amazon 'redundant'
Last month, Dixons Carphone boss Seb James unveiled his vision for the future of the high-street electricals giant.
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News
Retail Week Awards: A look back at 2016's retailer of the year Dixons Carphone
As the shortlist for the Retail Week Awards 2017 is unveiled, we look back at 2016’s winners. Today, Dixons Carphone - Retailer of the Year.
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Analysis
Retail Week Awards: Looking back at the past winners
As the shortlist for the Retail Week Awards 2017 is unveiled, we look back through the archives at winners over the past twenty years.
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Photo gallery
Store gallery: New-concept Carphone Warehouse
Carphone Warehouse has launched a new trial format, kicking off with two fresh stores in Stratford and Swindon.
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Data
Data: The top 30 retailers by store openings
Poundland tops the ranking owing to its acquisition of 99p Stores, while a large number of c-store operators make the top 30.
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News
Store gallery: Carphone Warehouse's Google Pixel pop-up
Carphone Warehouse has joined forces with Google to showcase the online titan’s new Pixel and Pixel XL smartphones.
