All articles by Alison Clements – Page 2
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AnalysisContactless payments: Out of contact
Contactless is approaching tipping point, but concerns remain about costs and whether shoppers will embrace the system without a national consumer awareness campaign.
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AnalysisShipping costs: High prices on the high seas
Expert negotiating and management of inventory will both be necessary if retailers are to protect their margins from the kind of rise in shipping costs seen recently
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AnalysisThe rising cost of accepting card payments
Retailers are reeling from escalating charges for card transactions but now the pressure is on banks to stop raising fees, says Alison Clements
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AnalysisPCIDSS confusion continues
Variations of the Payment Card Data Security Standard have been in place for several years, but many retailers still feel they don’t understand what exactly is required of them to comply with it, writes Alison Clements
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AnalysisKeeping it consistent
The role of store operations in maximising staff productivity and in ensuring a consistent service offer is crucial
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AnalysisThe benefits of thinking locally
Localisation could be the way for large and medium-sized retailers to win more customers with targeted offers. Alison Clements explains
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Analysis
Air freight: The sky’s the limit
Opting for air freight could help fashion retailers sell more, but what are the costs and challenges of jetting in your best-sellers, asks Alison Clements.
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AnalysisAre retailers providing cost-effective delivery choices?
Retailers aren’t keeping up with consumer demand when it comes to providing convenient and cost-effective delivery choices, says Alison Clements
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AnalysisHow retailers are minimising fuel costs
Volatile fuel costs are having a major impact on the retail supply chain. Alison Clements discovers how retailers are attempting to minimise costs without jeopardising service
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AnalysisSupply chain inventory: Who’s counting?
No retailer can afford increasing wastage as they battle to survive this recession. Alison Clements examines how some are employing greater discipline in inventory management to offset the risks
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AnalysisLoss prevention: the latest tagging projects
Are the latest tagging projects helping reduce recession-driven shrinkage? Alison Clements learns how retailers are striving for the optimum return on their theft-prevention investments
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AnalysisThe technology behind global shopkeeping
As retailers increasingly look at overseas expansion, standardising store technology certainly has its benefits. Yet, finds Alison Clements, local knowledge and support can still be crucial
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News
M&S adopts tagging as theft levels swell
After dismissing the need for electronic article surveillance (EAS) tagging for decades, Marks & Spencer has finally relented and is electronically protecting products in 50 of its branches across the south of England.
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AnalysisNew technology improving multichannel retailers’ delivery service
Poor delivery experiences are still one of customers’ biggest gripes. However, advances in technology and services are making the process run a lot smoother.
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Analysis
Green collaboration
Until recently, collaboration on green initiatives was a case of all talk and little action. But retailers are now reaping the benefits of working together to reduce their environmental impact. Alison Clements reports.
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Analysis
Fruits of our labour
Thanks to BlackBerries, retail executives are never off duty anymore, while e-mail into stores has often proved more of a hindrance than a help on the shopfloor. So how can retailers communicate in a way that is effective and doesn’t confuse staff, asks Alison Clements.
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AnalysisLay down the law
Keeping on top of never-ending updates to employment laws is tricky. So how can retailers ensure full compliance and be certain that staff are well-versed? Alison Clements reports
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Analysis
She’s the one
Women represent less than a fifth of the IT workforce, and correcting the gender imbalance could pave the way for a whole new culture, writes Alison Clements
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News
Vodafone launches staff mobile intranet
Vodafone Retail is revolutionising store communications with an intranet service that is accessible via its employees’ mobile phones.
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Analysis
Business partners
Buyers and merchandisers are like two sides of the same coin and, when they work together, they can really lift a brand. So what skills do today’s fledgling stars need, asks Alison Clements
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