Waitrose drivers to take John Lewis returns in efficiency push
Waitrose drivers are to collect returns for stablemate department store chain John Lewis as the John Lewis Partnership creates efficiencies across the business.
John Lewis customers previously had to take unwanted goods back to a store or a Post Office but Waitrose drivers will now take them when delivering grocery orders, the Telegraph reported.
The rise of online shopping has been accompanied by a rise in returns, which can be costly for retailers to process and so erode profits.
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