Retail resolutions for 2017: John Roberts, AO World

My New Year’s resolution is to focus even more time to ensure that we are always adding maximum value for our customers.

I expect 2017 to be one of the toughest years for retail in a long time.

But we will continue to be successful if we live the AO Way – achieving a critical balance of being exceptional in the moments that matter short-term, while still investing for the long term.

• John Roberts, chief executive, AO