Jon Severs

Analysis
Expanding across borders in 2017 and beyond
2017-04-21T06:00:00
In part three of our ‘Preparing for tomorrow’s supply chain’ series, Jon Severs reveals the top five ways retailers can create a seamless multichannel business on a global scale.
Analysis
Analysis: Time for retail to raise the multichannel bar
2016-05-12T09:25:00
If every business worth its salt is becoming multichannel, how can retailers up the ante and go one step better than rivals? Jon Severs reports
Analysis
Analysis: The opportunities and challenges of m-commerce in retail
2016-04-01T07:00:00
Which retailer offers the ultimate mobile-optimised site and what are the elements that make it market-leading?
Analysis
Analysis: How to measure satisfaction and drive customer service
2015-10-08T16:35:00
Customer-centric retailers are making giant leaps in service. But how are they measuring satisfaction to make sure they are getting it right?
Analysis
Analysis: How can retailer's supply chains cope with seasonal surges?
2015-01-30T09:49:00
What can retailers learn from Black Friday 2014’s supply chain woes, and how can they better prepare for future seasonal surges?
Analysis
Analysis: Next generation technology gets inside the consumer’s mind
2014-10-17T11:00:00
The latest technologies on the high street give retailers more personal and dynamic knowledge of their customers than ever before.
Analysis
Analysis: Breaking down the barriers of online retail
2014-09-30T11:52:00
Recent research shows that a familiar set of barriers are preventing more consumers from embracing online retailing.
Analysis
International analysis: Learning from Tesco how not to fail abroad
2014-09-26T07:00:00
Tesco and Walmart were unable to translate their successful business models abroad. Retail Week examines the lessons from their failures.
Analysis
Analysis: Harnessing digital talent in a multichannel era
2014-05-19T17:21:00
Training and retaining first-class ecommerce employees is one of the biggest challenges retailers face in today’s multichannel marketplace.
Analysis
Analysis: Retailers harness innovation as relationships with suppliers change
2014-03-07T07:00:00
Dragons’ Den-style pitches from tech start-ups are just one of the new ways for retailers to harness innovation. Jon Severs finds out how retailers’ relationships with their technology suppliers are changing for good
Analysis
Analysis: How weather impacts supply chain fulfilment
2013-11-15T07:00:00
Unpredictable weather is adding risk for supply chain heads. Jon Severs finds out how retailers are responding to unexpected weather conditions and the methods they are using to forecast demand.
Analysis
Analysis: Big-box retail undergoes a revamp
2013-10-18T09:28:00
Tesco’s re-imagining of big-box retail has introduced radical new shopping and leisure elements to its traditional food offer. Jon Severs finds out how the rest of the grocery world is reacting.
Analysis
Analysis: How can retailers prepare for the mobile revolution?
2013-09-20T07:00:00
As mobile technology continues to influence the virtual and physical shopping experience, Jon Severs looks at how retailers can prepare for the mobile revolution.
Analysis
Analysis: Retail warehousing witnesses battle of man versus machine
2013-09-13T07:00:00
Retail warehousing is witnessing the rise of the machines as automated technology takes over processing, stock management and storage duties from humans. Will man or machine be the ultimate victor?