Waitrose trebles rapid delivery and doubles click-and-collect slots

Waitrose sign

Waitrose is set to treble the number of rapid deliveries available every week and increase click-and-collect slots by 50% as it works to support older and vulnerable customers.

The grocer said that from today it would be trebling its Waitrose & Partners rapid delivery service to give over 2.5 million households the option to use the service to get the food and essentials they need.

From the end of next week, Waitrose said it would ensure that 40% of the new rapid delivery slots would be earmarked for older and vulnerable customers and would be contacting those people registered as such with the government to inform them of priority access.

The service, which enables customers to order up to 25 grocery items within two hours or less on the same day, has been trialled across eight of Waitrose’s London stores, as well as in Hove, East Sussex, but has today been expanded to an additional 20 stores across London.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading

Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Three free articles a month on Retail-Week.com
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.