A radical rethink of the grocery value chain and long-term investment in labour productivity growth are essential. Tinkering at the margin won’t be enough, argues Ocado Solutions chief executive Luke Jensen.
For grocery ‘old-timers’ like me, the past couple of years have been a source of huge pride, as well as frustration.
I’m proud of colleagues across our sector for the role they played on the front line of a global pandemic. For many, this meant adjusting decades of normal practice to a world in which shopping patterns changed overnight.
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