H&M becomes latest retailer to charge for online returns
Fashion giant H&M has become the latest retailer to introduce a fee for customers returning parcels ordered online.
H&M joins the likes of Zara, Boohoo and New Look in implementing a fee of £1.99 to return parcels either in-store or online and the cost will be deducted from the refund total.
Subscription content
Please sign in now if you have a subscription or are already registered with us.
Register for free to continue reading
Retail-Week.com provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.
Register today for a taste of our high-quality intelligence and enjoy:
- Two free article views per calendar month on Retail-Week.com
- Detailed analysis of current trends and events
- Exclusive newsletters
- In-depth reports, videos, interviews and much more
Discover Retail Week register now
Please note, if you have recently purchased a subscription, it may take a few moments before your account is updated.