H&M becomes latest retailer to charge for online returns

H&M website on laptop screen

Fashion giant H&M has become the latest retailer to introduce a fee for customers returning parcels ordered online.

H&M joins the likes of Zara, Boohoo and New Look in implementing a fee of £1.99 to return parcels either in-store or online and the cost will be deducted from the refund total.

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