How do you measure up?

You told us that knowing how to win in a competitive market has never been more important. That’s why we created our brand-new study, Indicator.

We’ve analysed the top 180 UK retailers using a consistent set of metrics, validated by a panel of 15 independent retailers.

Retail Week Indicator will help you unlock the secrets of the digital pioneers and identify what makes a winner. See how you measure up to the sector’s best.

Watch the video to find out more.

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  • Marketing

    We scored retailers across loyalty, user-generated content, social media presence, paid and natural search, product accessibility, retargeting and email marketing.

  • Logistics & Customer Service

    We reviewed delivery and return propositions, from standard delivery through to one-hour delivery, as well as retailers’ customer service offers.

  • Cross-channel

    We considered how well-connected retailers are across online and offline, from in-store Wi-Fi and click-and-collect, to geo-location and a single view of stock.

  • Ecommerce

    We looked at user experience across desktop and mobile, starting from search through to download speed, to product content, personalisation and checkout.

  • Financials

    Financial performance was evaluated over a three-year period to assess whether a retailer’s investment efforts have shown through in trading.

Built with retailers, for retailers