You told us that knowing how to win in a competitive market has never been more important. That’s why we created our brand-new study, Indicator.
We’ve analysed the top 180 UK retailers using a consistent set of metrics, validated by a panel of 15 independent retailers.
Retail Week Indicator will help you unlock the secrets of the digital pioneers and identify what makes a winner. See how you measure up to the sector’s best.
Watch the video to find out more.
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We scored retailers across loyalty, user-generated content, social media presence, paid and natural search, product accessibility, retargeting and email marketing.
We reviewed delivery and return propositions, from standard delivery through to one-hour delivery, as well as retailers’ customer service offers.
We considered how well-connected retailers are across online and offline, from in-store Wi-Fi and click-and-collect, to geo-location and a single view of stock.
We looked at user experience across desktop and mobile, starting from search through to download speed, to product content, personalisation and checkout.
Financial performance was evaluated over a three-year period to assess whether a retailer’s investment efforts have shown through in trading.
Built with retailers, for retailers