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Retail Week Indicator’s focus on health and beauty retail reveals and ranks retailers’ digital capabilities within the health and beauty sector through a strategic audit of all areas of a customer’s digital shopping journey.
The emergence of online home and DIY retailers opening stores, such as Loaf and Made.com, demonstrates the importance that cross-channel experiences can have in the customer journey. Find out which retailers are commanding the sector by investing in augmented reality and convenient fulfilment propositions in our home and DIY rank.
There is a pronounced dichotomy between general merchandisers with digitally advanced offers and those that rely on their store estate. With the likes of Amazon dominating in ecommerce and Argos winning at cross-channel, our ranking reveals where other general merchandisers can invest to remain competitive.
Technology has polarised the fashion sector, opening the way for online-only players to emerge, while faster lead times have changed the fashion landscape and consumer mindset. Our fashion ranking uncovers who the leading clothing and footwear retailers are in the digital economy.
The department store sector relies heavily on footfall. But with online becoming an integral part of retail, and pureplay competition rife, investing in the right digital capabilities is vital for success. The rank demonstrates where they are focusing their attention, whether that’s engaging digital marketing, or offering a connected experience ...
The growth of ecommerce in the food and grocery sector continues to bring challenges. Margin pressure is clear, and the ability to fulfill online orders fast and conveniently is costly. Mergers are becoming commonplace for the sector, enabling them to increase scale and boost buying power. Our rank unveils which ...
Pureplay retailers have largely outshone their multichannel competitors as the digital evolution of the customer journey has advanced. Online-only retailers are generally more agile, enabling more room for flexibility and faster reactions to changing customers’ expectations. The pureplay ranking looks solely at retailers who are online only businesses.
Retail Week Indicator has reviewed retailers’ digital capability through a strategic audit, across all areas of a customer’s digital shopping journey. Discover where the leading 180 retailers in the UK are positioned.
We scored retailers across loyalty, user-generated content, social media presence, paid and natural search, product accessibility, retargeting and email marketing.
We reviewed delivery and return propositions, from standard delivery through to one-hour delivery, as well as retailers’ customer service offers.
We considered how well-connected retailers are across online and offline, from in-store Wi-Fi and click-and-collect, to geo-location and a single view of stock.
We looked at user experience across desktop and mobile, starting from search through to download speed, to product content, personalisation and checkout.
Financial performance was evaluated over a three-year period to assess whether a retailer’s investment efforts have shown through in trading.
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