Health and beauty ranking 2019

REWK0024_Indicator thumbnails_180719_V27

Retail Week Indicator has reviewed all areas of a customer’s digital shopping journey. How do the health and beauty retailers rank against each other? 

Boots topped the health and beauty retailer ranking as its marketing prowess helped it surpass its rivals.

The retailer’s loyalty scheme, which can be easily accessed via app or mobile web, is one of its most valuable marketing tools and Boots has plans to use the data it collects to better predict what products a shopper wants and needs.

Retail Week Indicator evaluates digital capabilities across four performance categories: marketing; logistics and customer service; cross-channel; and ecommerce. All retailers were scored against each performance category as well as their financial performance. The category scores were aggregated to create an overall score per retailer.

Subscription content

Please sign in now if you have a subscription or are already registered with us.

Retail Week

Register for free to continue reading provides premium, in-depth intelligence that helps retailers judge risks, spot opportunities and identify what they need to do to win in the digital economy.

Register today for a taste of our high-quality intelligence and enjoy:

  • Two free article views per calendar month on
  • Detailed analysis of current trends and events 
  • Exclusive newsletters
  • In-depth reports, videos, interviews and much more

Discover Retail Week register now

Please note, if you have recently purchased a subscription, it may take a few minutes before your account is updated.