Case studies

Indicator takes a deep dive into retailers’ digital strategies

Explore the case studies to discover the key to our leaders' success.

Subscribe now for full access to our in-depth study, Indicator

If you are already a subscriber, please remember to sign in to see all your Retail Week content.

Retail Week is the most trusted source of business intelligence for the retail industry. Subscribe now to enjoy:

  • Unlimited access to Retail-Week.com and Retail Week Indicator
  • Expert analysis and in-depth industry reports
  • Exclusive newsletters and breaking news alerts
  • Retail Week magazine
Discover Retail Week  subscribe now

2019 case studies

Amazon locker hub

Five reasons Amazon leads the pack

2019-06-02T18:15:00+01:00

Amazon has topped Retail Week Indicator as the ecommerce giant continues to refine its digital capabilities

Ocado delivery van

How Ocado uses algorithms to improve delivery and service

2019-06-02T18:15:00+01:00

The increasingly impressive speed and convenience of Ocado’s home delivery proposition has propelled it into the top three retailers for logistics and customer services in this year’s Retail Week Indicator.

H&M sign

H&M: From digital laggard to leader

2019-06-02T18:15:00+01:00

H&M has had a meteoric rise from 18th to second in Retail Week’s Indicator after investing in digital to create a “modern and relevant” customer experience

Boots Advantage Card

How Boots takes Advantage of its loyalty card data

2019-06-02T18:15:00+01:00

Boots has clinched the top spot in Retail Week Indicator’s marketing metric on the strength of its loyalty scheme, the Boots Advantage Card.

HP Go Instore Currys PC World

How Dixons Carphone is melding online and offline

2019-06-19T06:00:00+01:00

Curry’s PC World owner Dixons Carphone has made great strides in the past 12 months to bolster its cross-channel capabilities.

Argos Google Voice

How Argos nails cross-channel retail

2019-06-02T18:15:00+01:00

Argos has topped Retail Week Indicator’s cross-channel category, which measures retailers’ initiatives to link stores and online. Here, we delve into how Argos creates a near-seamless customer experience across all channels

eBay box

eBay's best-in-class personalisation

2019-06-02T18:15:00+01:00

eBay took third place in Retail Week Indicator’s ecommerce category this year as its personalisation efforts paid off. We look at how the online marketplace makes the customer experience tailored to each user