Case studies

Indicator takes a deep dive into retailers’ digital strategies

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2019 case studies

Amazon locker hub

Five reasons Amazon leads the pack


Amazon has topped Retail Week Indicator as the ecommerce giant continues to refine its digital capabilities

Ocado delivery van

How Ocado uses algorithms to improve delivery and service


The increasingly impressive speed and convenience of Ocado’s home delivery proposition has propelled it into the top three retailers for logistics and customer services in this year’s Retail Week Indicator.

H&M sign

H&M: From digital laggard to leader


H&M has had a meteoric rise from 18th to second in Retail Week’s Indicator after investing in digital to create a “modern and relevant” customer experience

Boots Advantage Card

How Boots takes Advantage of its loyalty card data


Boots has clinched the top spot in Retail Week Indicator’s marketing metric on the strength of its loyalty scheme, the Boots Advantage Card.

HP Go Instore Currys PC World

How Dixons Carphone is melding online and offline


Curry’s PC World owner Dixons Carphone has made great strides in the past 12 months to bolster its cross-channel capabilities.

Argos Google Voice

How Argos nails cross-channel retail


Argos has topped Retail Week Indicator’s cross-channel category, which measures retailers’ initiatives to link stores and online. Here, we delve into how Argos creates a near-seamless customer experience across all channels

eBay box

eBay's best-in-class personalisation


eBay took third place in Retail Week Indicator’s ecommerce category this year as its personalisation efforts paid off. We look at how the online marketplace makes the customer experience tailored to each user