Strategy (6)

  • Jigsaw

    Retail Navigator Analysis

    Jigsaw (Strategy)

    Former Oasis and Warehouse CEO Hash Ladha was named as new Jigsaw CEO from early-November 2023, as Beth Butterwick steps down after more than three years at the helm. The retailer said Ladha will continue to build on Butterwick’s work as the company continues to prioritise “delivering a compelling offer to customers amid a challenging climate for fashion retailers”. Under Butterwick, Jigsaw had been undergoing a transformation into a digital-first business focusing on its core, higher margin womenswear and accessory categories in the UK.

  • ecommerce-strategy-new

    Retail Navigator Analysis

    Ecommerce at Jigsaw

    Jigsaw is working towards generating around half of its sales online over the next few years. This involves an increased focus on the development of partnerships with other retailers and marketplaces, as well as fine-tuning its own online site. 

  • Jigsaw Mercaux

    Retail Navigator Analysis

    Technology strategy at Jigsaw

    Technology and innovation are top priorities at Jigsaw as the premium fashion retailer repositions as a digital-first operation. 

  • supply-chain-strategy

    Retail Navigator Analysis

    Supply chain at Jigsaw

    Jigsaw owns and operates its own distribution centre in Swindon, Wiltshire. The warehouse is custom-built and has planning permission to be extended should the retailer require additional capacity in the future.

  • Jigsaw Battersea 2

    Retail Navigator Analysis

    Stores at Jigsaw

    The standalone Jigsaw network has been halved to 45 stores as the retailer presses ahead with its digital-first transformation programme.  

  • customer-marketing-strategy

    Retail Navigator Analysis

    Customer and marketing at Jigsaw

    The Jigsaw brand is rooted in the company philosophy of selling affordable, fashionable clothes in stylish surroundings.