Strategy (6)
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Prospect AnalysisPets at Home (Strategy)
There was additional clarification when the retailer announced its FY2022 preliminary results and shared its vision for the medium term, stating that it is building “one unified pet care platform”, which will be the ”world’s best”. Its products, services and expertise will come together on one easily accessible platform, via which consumers will have one identity across the businesses’ ecosystem.
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Prospect AnalysisEcommerce at Pets at Home
Pets at Home provided details of its medium-term growth strategy in May 2023, which is based on a vision of building “the world’s best pet care platform”, which will be integrated, omnichannel and customer-centric.
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Prospect AnalysisTechnology strategy at Pets at Home
Pets at Home stores have become more digitally enabled via investment in IT solutions that have simplified daily tasks and video functionality, linking in-store staff to online customers.
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Prospect AnalysisSupply chain at Pets at Home
Pets at Home has signalled a clear ambition to transform its longer-term omnichannel capabilities via the development of a purpose-built, highly automated storage and distribution facility in Stafford.
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Prospect AnalysisStores at Pets at Home
Pets at Home’s ambitions for growth include investment supporting a “medium-term opportunity” for 40 new stores, as well as its ongoing store refresh programme. In FY2023 it plans to carrying out 30 “space swaps” in which it reportions the space and range so that it is better tailored to the local catchment.
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Prospect AnalysisCustomer and marketing at Pets at Home
Pets at Home is the UK’s largest pet supplies retailer and offers an extensive range of pet food and accessories, as well as services including vet practices, Pet Grooming, microchipping and pet adoption. The retailer endeavours to differentiate itself from non-specialist competitors through exceptional customer service and product knowledge.
