The John Lewis Partnership owns and operates two of Britain’s best-known omnichannel retail brands – department store group John Lewis & Partners and upmarket grocer Waitrose & Partners – as well as a financial services arm John Lewis Finance. Its stores are mainly based in the UK (with a number operating under licence in the UAE), but it exports products to more than 50 countries.
Operated as a social enterprise – meaning all profits are reinvested in the business – and an employee-owned company, it has more than 80,000 ‘partners’ working across its various divisions.
In late 2019, JLP unveiled plans to create one unified group, including a joint executive management team, as part of its wider integration strategy to develop a single business plan and common technology platforms across both retailers.
Chair Dame Sharon White joined JLP in her current position in 2019 from Ofcom and launched a strategic review of the business in early 2020.
Announcing her five-year strategy for the Partnership in October 2020, White said the overall aim was to return the business to sustainable profit by 2025, by making it a digital-first retailer while also expanding the business beyond retail.