Strategy (6)
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Retail Navigator AnalysisJigsaw (Strategy)
Former Oasis and Warehouse CEO Hash Ladha was named as new Jigsaw CEO from early-November 2023, as Beth Butterwick steps down after more than three years at the helm. The retailer said Ladha will continue to build on Butterwick’s work as the company continues to prioritise “delivering a compelling offer to customers amid a challenging climate for fashion retailers”. Under Butterwick, Jigsaw had been undergoing a transformation into a digital-first business focusing on its core, higher margin womenswear and accessory categories in the UK.
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Retail Navigator AnalysisEcommerce at Jigsaw
Jigsaw is working towards generating around half of its sales online over the next few years. This involves an increased focus on the development of partnerships with other retailers and marketplaces, as well as fine-tuning its own online site.
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Retail Navigator AnalysisTechnology strategy at Jigsaw
Technology and innovation are top priorities at Jigsaw as the premium fashion retailer repositions as a digital-first operation.
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Retail Navigator AnalysisSupply chain at Jigsaw
Jigsaw owns and operates its own distribution centre in Swindon, Wiltshire. The warehouse is custom-built and has planning permission to be extended should the retailer require additional capacity in the future.
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Retail Navigator AnalysisStores at Jigsaw
The standalone Jigsaw network has been halved to 45 stores as the retailer presses ahead with its digital-first transformation programme.
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Retail Navigator AnalysisCustomer and marketing at Jigsaw
The Jigsaw brand is rooted in the company philosophy of selling affordable, fashionable clothes in stylish surroundings.
