This is a recording of the session that took place 10:50 - 11:15 on Wednesday 17 June during the Be Inspired Virtual Conference 2020.

The national lockdown as a result of the coronavirus pandemic has sent shockwaves throughout retail.

The way we work across all disciplines has been reimagined and in the coming months, this will inevitably evolve once more as businesses get back up and running.

What will this ‘new normal’ look like? And how can we all have a say in what policies are put in place to protect customers and employees?

Join us in this panel discussion to discover what different retailers are doing to ensure their workplaces are safe and comfortable post-Covid-19 and find out what we as individuals can do to influence this.


  • Amanda Cox, stores and people director, Dunelm
  • Manju Malhotra, chief operating officer, Harvey Nichols
  • Rebecca Ryman, customer performance director, Intu
  • Emma Mamo, head of workplace wellbeing, Mind