This is a recording of the session that took place 10:00 - 10:40 on Tuesday 16 June during the Be Inspired Virtual Conference 2020.

The coronavirus crisis has rocked the world of retail, with everyone from shop floor to business management level being affected day to day. While the current situation is unprecedented, hard times will not be unfamiliar to many in the workplace, and how you deal with them can really be the marker of a successful career.

Hear from panellists who have been there, done that and could write the rulebook on dos and don’ts when faced with difficulties in their working lives. Listen to their first-hand experiences of when things have gone wrong, and discover their top tips for ensuring you feel confident in making the right decisions at the right time.


  • Sharon Blackman, managing director, Citi
  • Jenni Burt, head of Figleaves
  • Wendy Gardner, retail GTM leader UKI/EMEA, Salesforce
  • Penny Grivea, managing director of UK and Ireland, Rituals