8.30am-10.30am, February 28, 2019, Manchester 

Whether it’s being able to shop on Instagram, expecting deliveries to arrive within the hour or questioning the sustainability of the goods they’re buying, 2019’s customers are more complex than ever before. How much do you know about them and their needs? And how often do you consider them when carrying out your everyday job?

By the end of this session, you’ll have a good understanding of who the 2019 customer is and how you can ensure they stay front of mind.