Inside view from head of HR Rachael Franklin

What makes your ideal employee?

Someone with an entrepreneurial spirit and a strong desire to progress, who will go the extra mile and has a passion for working in a fun, vibrant environment.

A commitment to providing first-class customer service is also vital.

What sets apart working at Cash Converters from your competitors?

A great team spirit. Everyone supports each other. It is what has made us the UK’s number one retailer of second-hand goods.

How do you strive to retain your staff?

We support and develop our employees to do their jobs better and maximise their potential. We conduct regular surveys and act on the feedback to bring about improvements.

How do you ensure your employees have a good work/life balance?

We take a flexible approach, based on each employee’s individual circumstances.

We aim to accommodate most requests.

Founded 1993

Based The head office is in Ware, Hertfordshire and the corporate office is in Cheshire

Number of staff 750

Number of stores 155

Number of days’ leave As a franchise business annual leave entitlement varies from store to store, but in general it is dependent on the role and length of service

Employee benefits A good basic salary, bonus schemes, career and training opportunities

Work ethos Work hard, play hard and always have a ‘can do’ attitude

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