The inside view from HR director Jacqueline Lunardi

What makes your ideal employee?

Someone who has character, personality and enthusiasm. They are interested in people, have the confidence and act in a way that is beneficial for our customers. They will be happy to engage with people and care about delivering the customer experience.

What sets apart working at Booths from your competitors?

We are a family run business. As an employee you become part of the Booths family.

How do you strive to retain your staff?

We involve our staff in the business, listen to their ideas and ensure we treat them with the same respect and care that we demonstrate to our customers.

How do you ensure your employees have a good work/life balance?

The Booths family values balanced with training to support efficient and effective working encourage our employees to have a good work/life balance.

Founded 1847

Based Ribbleton, Preston

Number of staff 3,000

Number of stores 27

Number of days’ leave 20 to 30 days plus bank holidays and additional service days after five years

Employee benefits Bonus scheme, staff discount, contributory pension scheme, training and development schemes, Christmas voucher and child care vouchers

Work ethos The mission of the founder, Edwin Booth, was to “Sell the best goods we can buy in shops staffed by first-class assistants”