October 13, online

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Retail – never the same again? Sign up here


Reflections from the last six months to guide what happens next

Tuesday October 13, 3.30pm

Panellists include:

  • Watches of Switzerland executive director Craig Bolton 
  • JRNI chief executive John Federman

The period from April to October 2020 has been one of the most testing times for UK retail and has separated the industry’s winners and losers. 

However, one thing shared by all retailers is that it’s been a time of learning and adaptation.

Back in June, Marks & Spencer chief executive Steve Rowe said “the world will never be the same again”. While some customer habits will return to normal, “others have changed forever”, he stated.

So, what are the habits and trends that have returned to relative normality? Which areas of retail will never be the same again? And which trends will stick as we enter 2021?  

Join Retail Week at this free virtual event as we take a six-month retrospective and use this to provide some definitive answers as to what retailers and brands like yours should anticipate in the coming months.

Hear from Watches of Switzerland executive director Craig Bolton and JRNI chief executive John Federman on topics including:

  • Customer habits and behaviours that will remain and those that will change forever
  • Identifying new speed bumps in the path to purchase
  • The steps retailers can take to future-proof their business and mitigate risks

You can also watch on demand any time you choose but you must register here first to receive the link to the video after the live broadcast.